KPLC Prepaid Meters- Get the facts clear (Harleen’s Blog)

07 May

It has been a remarkable initiative and is already used in many countries around the world. Without wasting any more time, I am going to straight to their FAQs published in the local papers today and what you need to be aware of to avoid a ‘shutdown”:

KPLC- Will this inconvenience me by interrupting the flow of electricity?

No. The meter will come with 30 preloaded units to ensure that your electricity is not interrupted and also to give KPLC adequate time to activate your meter in our pre-paid management system. The same (30 units) will be recovered from you subsequently. Meter activation takes about two days.

First- the unit came with only 20 preloaded units.

Second- what do they mean that they will subsequently recover the units?

Third- our meters were not activated. How do we make sure these are done. The sub-contractors who came to install, were unprepared, in a hurry and could not even speak English. I wonder who they have been hiring?

What has your experience been? Because even after shutdown when I called the KPLC customer care, they were rude, and gave me loads of excuses. That’s typical of them.

We never got a manual, and by the way how come there are only three Uchumi outlets selling these tokens? The guy at the till of Uchumi Capital looked like he would die of a heart attack any second due to overload of this exercise. Also the MPESA mode of payment doesn’t work properly.


Posted by on May 7, 2011 in Uncategorized


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10 responses to “KPLC Prepaid Meters- Get the facts clear (Harleen’s Blog)

  1. Tony

    September 14, 2011 at 14:34

    Can i please get that code that was in the manual whereby you can input to commision your prepaid meter just in case you run out of units? Im told its like an “okoa jahazi” for kplc, but they take it out of your next top-up, or doesnt it work like that?

    • harleenjabs

      September 16, 2011 at 15:32

      It is actually quite simple top up just like you airtime for the phone, you need to make sure you have the magnetic card they give you and take it with you for top up. Then you will get a printed receipt with the code that you input and it works immediately. There is no carry forward but you must maintain 20 units so that you are not out of power unexpectedly. Thank you for your comment Tony.

  2. Francis Kimandi Itemo

    October 2, 2011 at 16:14

    Token number 14687287817171511250 of 02/10/2011 at 16:24 had 64.5 units
    Token number 28865179632965522649 of 02/10/2011 at 17:20 had 54.4 units

    Can KPLC explain on why the difference (decrease) of 10.1 units within 1 hour?

    The meter number is 01450573314

    • harleenjabs

      October 3, 2011 at 05:45

      There has been some irregularity in the calculation of units, because a lady living not too far from us has had their units go up in just a few days and others have it more stable. I wonder why there is the disparity?

  3. fred

    December 5, 2011 at 12:47

  4. Jennifer nyakundi

    November 29, 2013 at 14:35

    activate my account please 14104120655

  5. Paul Kamande

    December 19, 2013 at 06:26

    i moved to a new house whereby, kplc prepaid token was left at 12units, is has stayed for three months without being used. yesterday i switched it on and was still at 12units but to my surprise, power was off. what am i supposed to do?

    • harleenjabs

      December 19, 2013 at 06:46

      hi Paul, the units must have run out. First of all buy units worth 1000KES, then load up.
      The power should return, if it doesn’t you can call the KPLC Customer Care on 95551 and they will assist you, they are great nowadays. All the best.

      • BRIAN

        November 4, 2015 at 20:00


  6. BRIAN

    November 4, 2015 at 20:03



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