KPLC Prepaid Meters- Get the facts clear (Harleen’s Blog)

07 May

It has been a remarkable initiative and is already used in many countries around the world. Without wasting any more time, I am going to straight to their FAQs published in the local papers today and what you need to be aware of to avoid a ‘shutdown”:

KPLC- Will this inconvenience me by interrupting the flow of electricity?

No. The meter will come with 30 preloaded units to ensure that your electricity is not interrupted and also to give KPLC adequate time to activate your meter in our pre-paid management system. The same (30 units) will be recovered from you subsequently. Meter activation takes about two days.

First- the unit came with only 20 preloaded units.

Second- what do they mean that they will subsequently recover the units?

Third- our meters were not activated. How do we make sure these are done. The sub-contractors who came to install, were unprepared, in a hurry and could not even speak English. I wonder who they have been hiring?

What has your experience been? Because even after shutdown when I called the KPLC customer care, they were rude, and gave me loads of excuses. That’s typical of them.

We never got a manual, and by the way how come there are only three Uchumi outlets selling these tokens? The guy at the till of Uchumi Capital looked like he would die of a heart attack any second due to overload of this exercise. Also the MPESA mode of payment doesn’t work properly.


Posted by on May 7, 2011 in Uncategorized


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21 responses to “KPLC Prepaid Meters- Get the facts clear (Harleen’s Blog)

  1. Tony

    September 14, 2011 at 14:34

    Can i please get that code that was in the manual whereby you can input to commision your prepaid meter just in case you run out of units? Im told its like an “okoa jahazi” for kplc, but they take it out of your next top-up, or doesnt it work like that?

    • harleenjabs

      September 16, 2011 at 15:32

      It is actually quite simple top up just like you airtime for the phone, you need to make sure you have the magnetic card they give you and take it with you for top up. Then you will get a printed receipt with the code that you input and it works immediately. There is no carry forward but you must maintain 20 units so that you are not out of power unexpectedly. Thank you for your comment Tony.

  2. Francis Kimandi Itemo

    October 2, 2011 at 16:14

    Token number 14687287817171511250 of 02/10/2011 at 16:24 had 64.5 units
    Token number 28865179632965522649 of 02/10/2011 at 17:20 had 54.4 units

    Can KPLC explain on why the difference (decrease) of 10.1 units within 1 hour?

    The meter number is 01450573314

    • harleenjabs

      October 3, 2011 at 05:45

      There has been some irregularity in the calculation of units, because a lady living not too far from us has had their units go up in just a few days and others have it more stable. I wonder why there is the disparity?

  3. fred

    December 5, 2011 at 12:47

  4. Jennifer nyakundi

    November 29, 2013 at 14:35

    activate my account please 14104120655

  5. Paul Kamande

    December 19, 2013 at 06:26

    i moved to a new house whereby, kplc prepaid token was left at 12units, is has stayed for three months without being used. yesterday i switched it on and was still at 12units but to my surprise, power was off. what am i supposed to do?

    • harleenjabs

      December 19, 2013 at 06:46

      hi Paul, the units must have run out. First of all buy units worth 1000KES, then load up.
      The power should return, if it doesn’t you can call the KPLC Customer Care on 95551 and they will assist you, they are great nowadays. All the best.

      • BRIAN

        November 4, 2015 at 20:00


  6. BRIAN

    November 4, 2015 at 20:03


  7. jones m ngumbi

    January 20, 2017 at 19:27

    My meter 37176435917: has not been activated since 1 january

  8. antony muturi

    January 25, 2017 at 15:33

    hi got a metre fixed at my place number had 2.05 units what could be the issue?
    i can not load tokens because its not activated.
    please assist

  9. Zahra Mukhwana

    January 28, 2017 at 17:55

    kindly please activate my account no. 37181385834

  10. lilian

    February 5, 2017 at 19:28

    hey my meter number 37180433247 is not activated help please

  11. Abdulrahim Parpia

    February 6, 2017 at 20:26

    I tried buying a token of Ksh 6000.00 for my prepaid meter number 14252311288. The money was deducted from my M-Pesa account, then I got a message from KPLC that my meter is not activated on their system. I have been using the same meter for the past two years. How could it be de-activated from their system now? Ofcourse, all their contact numbers makes you listen to pathetic music as all their operators are attending to other customers!

  12. beth njeri

    February 7, 2017 at 17:34

    Pliz axtibate my token 37170935953

  13. Daniel njogu

    February 7, 2017 at 20:19

    I have been using my pre paid meter for 3 months, then ran out of tokens and when I was buying to recharge my meter is not activated. Why all those months and I was told to load with over 500 ksh the 1st month to activate?

  14. paul

    March 10, 2017 at 17:55

    Don’t have power at my house because kenya power deactivated my token account,and I called their customer service all they say the have sent a reactivation email to their IT center and this 24hrs gone nothing has happened and I have spent over 300 just calling them,having stopped up from the previous token,am in darkness not because I haven’t paid my electric bill but because some organisation have deactivated my account no for no reason. A/C no. 37180378269

  15. Julius kiptanui chumba

    April 28, 2017 at 14:43

    activate my account please 37181721004

  16. Mwinyi

    May 4, 2017 at 15:06

    It’s more than 12 months since I exhausted the 30 preloaded units and haven’t ever loaded my much I load now to have power?

  17. Giliad Mwanyasi

    May 29, 2017 at 16:48

    Giliad Mwanyasi.
    please help me activating my meter so that I may know the tokens remaining
    meter no 37182531238


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